Frequently Asked Questions

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We offer a virtual color and decorating experience designed for your convenience and lifestyle.

We offer an accessible, streamlined and affordable way to get expert color and design guidance from the comfort of your home. After you submit project photos, inspiration images, and a design questionnaire, we get to work. Based on the plan you choose, we’ll either:

• Curate a timeless, cohesive color palette that complements your existing finishes and furnishings, or
   
• Deliver a comprehensive color and decorating plan, including suggestions for paint, finishes, furnishings, and styling tips.
   

All recommendations are delivered in a professional PDF slide deck—clear, actionable, and tailored to your space, style, and timeframe. It’s yours to follow at your own pace, whether you’re DIY-ing or working with contractors.

We provide recommendations, you take it from there!

Our process is fun and easy! 

Once you purchase a plan, you will receive instructions and a questionnaire where you can provide detailed information about your project.  You will also be asked to provide specific photos of your space or a link to your online photo album as well as inspiration photos or an inspiration Pinterest board. Directions for this process will be provided.

After we receive all necessary information, we will get started on curating a color and/or decorating plan for your space. This plan will include a recommendation presentation for the perfect paint color options and decorating inspiration specific to your space in PDF format delivered directly to your inbox via email.

Your input is essential!

Once you purchase a plan, you’ll receive a detailed questionnaire designed to gather all the key information about your space and goals. Please be as thorough and detailed as you can with providing information about your space and existing colors, textiles, furnishings and fixed finishes - what will be going and what will be staying. 

You will also be asked to share clear photos of your space (or a link to an online photo album), along with any inspiration images or a Pinterest board that reflects your vision.

Don’t worry — you’ll receive easy-to-follow instructions outlining exactly what to provide to help make the process smooth and successful.

Testing is a critical step before committing . 

It's important that the recommended colors, furnishings, and textiles not only work well together, but also complement your existing finishes and decor. While we take great care to ensure all paint and design elements are cohesive, please note that online photos can sometimes distort the true color of certain items.

Detailed instructions for testing will be provided. 

After you receive your consultation, we would love to hear from you with any follow up questions about the consultation, we will provide one free follow up. We want to make sure everything is just right!

We would greatly appreciate any "AFTER" photos you would like to share, we love those!

We understand that life happens—plans change, priorities shift, and sometimes the timing just isn’t right. Our goal is to make this process as easy and stress-free as possible.

If you decide not to move forward within 90 days of your purchase and have not yet submitted your questionnaire, photos, or inspiration materials, we’re happy to offer a full refund, no questions asked.

Once your project information has been submitted and the design process has begun, we are unable to issue a refund, as work on your project will already be underway.

Thank you for understanding, and please don’t hesitate to reach out with any questions—we’re here to help every step of the way.